- Since success is our main objective, we must start with a clear, concise, and measurable definition of success. Percentage of correct answers and number of problems completed within a time limit, for example, can provide just such a metric. The software Angie was using defined success in terms of correct answers produced within three seconds. Measures at that level of detail are available only with computers.
- Success often depends on the scope of the task. Software focusing on success must be able to present tasks in small enough batches that students do not feel overwhelmed. Angie was never faced with more than 10 problems in a session, all drawn from a small set of ten. Since they were individually timed, she had no incentive to rush and could deal with them one by one. She felt little or none of the pressure normally associated with timed drills.
- Feedback is critical to success. Definitions and measures don’t count until the learner sees how they apply to his or her efforts. A serious advantage of using a computer is that the learner gets feedback immediately for each problem. It’s also necessary for that feedback to reflect overall skill improvement. Angie not only received positive feedback with each problem. She also got reports of her overall skill improvement from one session to the next.
- Success milestones allow students to set intermediate goals for their efforts. For these to occur, software must be able to track and record student activity over a span of time. Milestones are also part of being able to subdivide the work into achievable segments. In our booth, Angie had achieved the “plus one” milestone and was working toward the “plus twos.”
- Software can offer encouragement when it might be needed and should minimize discouraging feedback. Messages reminding students of their progress in situations where they’re moving more slowly can be helpful. Errors should be all but ignored. When Angie made a mistake, she was merely asked to try again. Three tries resulted in the answer being revealed.
- Extra practice helps a student who is struggling with a problem. The software should be able to identify this situation and provide practice as needed. If Angie needed to be shown the answer after three tries, there was a 50 percent chance the problem would be repeated immediately.
- Documentation is also critical to success. Although working alone, the student should not be working in a vacuum. As much as Angie was enjoying her new success at math, sooner or later she was going to want her efforts acknowledged and validated by her teacher (in this case, her own mother). Other students need validation, too. The software should provide good documentation in the form of reports, performance certificates, and progress graphs that teachers can request to show their interest and remain apprised of their students’ achievements.